Drinks Association (‘we’ or ‘us’ or “our”) recognises that your privacy is very
important to you and we are committed to protecting your personal information.
decisions about sharing your personal information with us. By accessing our
websites, receiving our publication or obtaining any other service from us, you
referring to our website and publications that we have authorised, including
those listed in Schedule A. These may be updated from time to time.
Collection of personal information
The Drinks Association collects both personal information and
anonymous information. The personal information we collect may include your
name, address, email address and telephone number. We collect personal
information about you and your interactions with us, for example when you:
The Drinks Association also collects information based on your
use of our services. Your web browser automatically provides us with the type
of browser you are using, when you visited The Drinks Association, your top
level domain name (for example .com, .gov, .au, etc.), the address of the
website that directed you here, your server’s IP address and which pages you
We will not combine information collected from your browser or
device with personal information you have submitted without your prior consent.
We only use this information for statistical and internal purposes including
improving the functionality of The Drinks Association’s websites for our users.
From time to time, The Drinks Association will invite you to
participate in surveys. These surveys are designed to ensure that our products
and services as relevant to you as possible. The Drinks Association will always
advise if the survey is anonymous or if your participation will be linked to
you in any way.
You can always choose not to provide
your personal information to us, but it may mean that we cannot provide you
with all of our services, or services of the same quality.
What do we do when we get information we didn’t ask for?
receive unsolicited personal information about you, we will check whether that
information is reasonably necessary for our functions or activities. If it is,
we’ll handle this information the same way we do with other information we
obtain directly from you. If not, we’ll ensure we do the right thing and
destroy or de-identify it.
Why we Collect, Hold and Use of personal information
The Drinks Association will
collect, hold and use personal information provided for our primary purposes
Drinks Association collecting, holding and using your personal information for
We may also use your personal information to get a better
understanding of your needs. Unless you tell us otherwise, we may use this
information to bring you products and services which we believe will benefit
you and your business. Upon receiving new products and services for the first
time, you will be given the option to opt-out immediately from receiving future
offerings of the item in question.
We will disclose the personal
information you have provided to us only if it is necessary and appropriate to
facilitate the purpose for which your personal information was collected
We will not otherwise disclose your
personal information to a third party unless you have provided your express
consent. However, you should be aware that we may be required to disclose your
personal information without your consent in order to comply with any court
orders, subpoenas, or other legal process or investigation including by tax
authorities, if such disclosure is required by law. Where possible and
appropriate, we will notify you if we are required by law to disclose.
Association also hosts on its sites papers and reports which are produced,
distributed or sponsored by third parties. In ordering third party content made
available through The Drinks Association network, you are providing permission
for The Drinks Association to provide your personal information to the sponsor
or third party to ensure your order can be fulfilled. The Drinks Association
will clearly indicate any third party or sponsored items listed all drinks
Other than in circumstances such
as these, The Drinks Association will not disclose personal information
provided, such as name, address, email address or telephone number, to any
organisation or person outside The Drinks Association unless the provider has
authorised The Drinks Association to do so.
Storage of personal information
All data that we collect, including
personal and non-personal information, is transferred to our servers, Generally, The Drinks Association uses systems to hold this data which
are located within Australia. However, from time to time your information may
be accessed by contractors, or stored on servers, located overseas. We may also
exchange your information with third parties to whom we outsource certain
functions of storing information, such as data quality management and technical
improvements to our databases.
Where your information is sent overseas, it is likely to be one
of the following countries:
- United Kingdom
- United States
When your information is sent
overseas, The Drinks Association will take appropriate steps to ensure data
handling and security arrangements are in place in line with Australian privacy
How we protect your personal information
We are committed to protecting the
security of your personal information and we take all reasonable precautions to
protect it from unauthorised access, modification or disclosure. Your personal
information is stored on secure servers that have SSL Certificates issued by
leading certificate authorities, and all data transferred between you and our
service is encrypted.
However, the Internet is not in
itself a secure environment and we cannot give an absolute assurance that your
information will be secure at all times. Transmission of personal information
over the Internet is at your own risk and you should only enter, or instruct
the entering of, personal information within a secure environment.
We encourage you to play an
important role in keeping your personal information secure, by maintaining the
confidentiality of any passwords and account details used on our websites. It
is your sole responsibility to maintain such confidentiality and The Drinks
Association will not be liable for any damage, loss or expense suffered because
a password or account details has fallen into the wrong hands.
You consent to The Drinks Association using and/or disclosing
any personal information collected from you for direct marketing purposes,
whether collected via telephone, the Website, or otherwise, but subject to the
accordance with the Privacy Act, The Drinks Association retains the right to
use and disclose your personal information for direct marketing purposes:
In each direct marketing communication, we will include:
Should you choose to opt out, we will stop using your personal
information for direct marketing purposes.
The Drinks Association will not use your sensitive information
for direct marketing purposes.
The Drinks Association may use anonymous information collected
from you for internal purposes including improving our products and services.
Some anonymous demographic information may be provided to
advertisers so they can assess whether they wish to participate in advertising
or this information may play a role in the design of their advertisements for
the website. All information disclosed in these circumstances will be stripped
entirely of all personal information. Your personal information will not be
Links to other websites
Association provides links to other websites when we consider you may be
interested in the content on those sites. This in no way constitutes an
endorsement of those sites or their content and The Drinks Association has no
control over the conduct of the companies or organisations operating those
sites. Before you disclose any personal information to such a site, we advise
you to check its terms and conditions, including its privacy and security
The Drinks Association’s use of “cookies”
subscriptions. A cookie is a small text file that a server places on your hard
drive to identify that subsequent requests to a site have come from the same
Cookies are pieces of information that a website can transfer to
an individual’s computer hard drive for tracking user navigation and
customising site information to further improve the user experience. Cookies
can make using The Drinks Association website easier, for example by storing
is an industry standard and you’ll find most major websites use them.
Google’s collection of information
The Drinks Association uses Google Analytics. This program
utilises a cookie that collects anonymous traffic data.
Accessing your information
You can request the personal
information we hold about you by contacting us by one of the methods listed at
will endeavour to make your information available within 28 days of the initial
request. The Drinks Association reserves the right to confirm your identity
before providing you with this information.
The Drinks Association takes reasonable precautions to ensure
that the personal information we collect and use is complete, relevant and up
-to-date. However, the accuracy of the personal information we receive depends
to a large extent on the information you provide.
Making a complaint
If you have a concern about your privacy, you have a right to
make a complaint and we’ll do everything we can to put matters right.
To lodge a complaint, please get in touch with us using the
contact details provided below. The Drinks Association will review your
complaint and endeavour to resolve it immediately.
every complaint we receive and provide contact details of the investigating
officer. We keep you updated on the progress we’re making towards resolving
Usually, it takes only a few days to resolve a complaint.
However, if we’re unable to provide a final response within 30 days, we’ll
contact you to explain why and discuss a timeframe to resolve the complaint.
any time, and any amended version is effective upon posting to our Website. We
will communicate any significant changes to you via email or other
notification. Your continued use of the Website, Publications or any other
We recognise and acknowledge the European Union’s General
Data Protection Regulation (‘GDPR’). While it is unlikely that we need to be
GDPR compliant, we are committed to providing a consistent approach to data
protection and ensuring the security and protection of personal Information.
We are aware of and will comply with
the Mandatory Data Breach reporting obligations as set out in the Privacy Act.
Please let us know if you would like to learn more about what steps must be
taken when a data breach has been identified.
Credit card payments
If you choose to make a payment to
us by credit card, your credit card details will not be stored by us. Your
credit card details will be handled by us in accordance with our obligations
under the applicable Payment Card Industry Data Security Standard.
Contacting The Drinks Association
If you have any questions or
02 9415 1199 between 9am and 5pm
EST Monday to Friday; or
Via email at
In writing, to:
Bag 4100, Chatswood 2067